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Enjoy free delivery for orders of HK$1000 and above. (Catering applicable to Delivery-To-Ground-Floor only; Extra transportation charge will be applied for remote area) The offer will be applied automatically at checkout.


Return Policy

Return Policy

Before ordering, customers are kindly requested to carefully check all product information (including product size, weight, ingredients, specifications, styles and prices, etc.), if you have any questions, please contact us before placing an order.

Food items:

All food products are sold without any exchange, return or refund, please forgive me. If you miss or send the wrong food, please notify us on the same day so that you can arrange for a replacement or refund. No compensation will be made for failure to notify on the same day. Sorry for any inconveniences caused.

Other Items:

Before the goods are sold, we will repeatedly check to ensure the quality of the products. However, the delivery process may cause individual cases of the products, but in order to provide the best guarantee, for example, the goods (except food) purchased by the customer at Deardeli will be received on the date of receipt. / If the goods are damaged (but not including man-made damage) within 7 days from the pick-up date, please contact the store within 7 days and provide the relevant document number, detailed text description and picture proof for replacement, and the The goods will be delivered to our company within 7 days. Any reports that exceed the time limit or do not meet the requirements will not be processed. Please forgive me.

Return method and details:

  • Only one replacement per order (but no style change), and no refunds
  • Please ensure that the product and its packaging are complete, new and unopened complete packaging and accessories (if any)
  • Once it is checked that the purchased goods meet the return and exchange conditions, we will contact the customer to arrange the relevant return and exchange procedures. The customer can visit the self-pickup point or arrange the third-party logistics for the relevant return and exchange.

No replacement, Items under Return and Refund Arrangement:

  • Any man-made damaged goods
  • The product has been purchased for more than seven days
  • Goods are not well packaged, damaged, damaged or incomplete
  • Any item that has been opened and used
  • Due to personal preference or the quality after use is not as ideal
  • Due to supplier's shipping/delivery delay
  • Any freebies, accessories and trial size gifts
  • Any discounted product or special offer
  • If it is found that the exchanged product does not conform to the company's exchange terms, it will not be processed. We apologize for the inconvenience.
  • If it is found that the exchanged product does not conform to the company's exchange terms, it will not be processed. We apologize for the inconvenience.
  • Deardeli reserves the right to amend all terms and conditions without prior notice. In case of any dispute, Deardeli reserves the right of final decision.